If your Blackberry devices freezes or apps crash frequently try to power the device off and on again. If you’re still experiencing the same issue you may need to try a factory data reset:
If you would prefer not to perform the above steps on your own, bring your device to your local My Broken Phone repair center so that we may do it for you.
If your battery drains rapidly, you should try restarting your device and disabling all unnecessary services such as background data and GPS when not in use. If this doesn’t solve your problem, bring the device to one of our repair centers so a technician can determine if you are in need of a replacement battery.