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Feb, 2017

iPhone Touch Disease: What Is It & How To Fix It

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If your iPhone 6 Plus device has dropped onto a hard surface several times it may start flickering or stop responding to touchscreen features. This common and widespread issue has been coined iPhone Touch Disease.

Apple has publicly acknowledged the problem and admitted it can impact iPhone 6 devices that have been dropped multiple times. The issue is also related to devices that bend in pockets, or are damaged by certain phone cases.

Touch Disease is related to the whole “bendgate” situation, in which users realized just how sensitive the iPhone 6 could be. So much so, it can bend by simply being left in your back pocket. If the phone bends it can dislodge sensitive and highly important chips within the device. These damages resemble what happens to your phone after it’s been dropped, hence how both bent and dropped iPhones can experience Touch Disease.

iPhone Touch Disease results from dislodged chips located on the logic board. Without these chips, the device becomes unable to carry out routine touch screen commands and processes.

What Is iPhone Touch Disease? 

The term “Touch Disease” arises out of the nature of the issue, the touch screen features no longer work correctly. Some iPhone users report their touchscreen features completely stop working for months, while others experience more on-and-off issues.

In August of last year, it was determined that the issue relates to chips inside of the phone becoming loose after the phone is dropped or put under another form of pressure. As a result, the chips become faulty and do not work properly.

Signs Of iPhone Touch Disease

Some key signs that your device has Touch Disease include:

-There’s a gray bar showing up along the top of the phone where the status bar should be.

-Shortly after this gray bar appears, many users report their touch screen stops working or responding to commands.

-Your phone is not responding to commands via the touchscreen at all.

Will Apple Fix Phones Damaged By Touch Disease?

In acknowledging the problem, Apple has also agreed to fix the problem for $149. Not only is it going to cost you money, but also there’s a catch. The phone cannot have a shattered screen or any other issues. That means you’ll need to get the screen fixed, as well as any other issues, before Apple agrees to fix Touch Disease. 

Apple writes on its website that it has “determined that some iPhone 6 Plus devices may exhibit display flickering or multi-touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.”

Other restrictions Apply may impose on repairs include:

-Limiting or restricting repairs to the original country you purchased your device.

-You must have an iPhone 6 Plus device

-Your phone must have been purchased within the last 5 years.

-The $149 is not set in stone, pricing may vary based upon the Apple Authorized Service Provider.

Are Other Devices Besides The iPhone 6 Plus Impacted By Touch Disease?

Apple has only acknowledged the problem and offered the $149 solution to the larger iPhone 6 Plus. Although, it appears the problem is impacting other Apple devices as well. Some iPhone 6 users have complained of the same issue.

What If Apple Won’t Fix My Broken Phone?

After a lot of complaints, Apple finally acknowledged the issue in November of last year and agreed to fix the problem for $149. Apple will not fix a phone with Touch Disease if you have a cracked screen or other issues. It’s advised to have those issues fixed first.

The cost and stipulations prove Apple doesn’t see the issue as entirely their fault, after all you’re not supposed to drop your device or sit on it. In your defense, it’s way too easy to drop or sit on your phone and in a perfect world your iPhone would be able to stand up to these challenges.

All of that being said it’s easy to see why people are getting worked up over the issue. In fact, Touch Disease has caused a number of lawsuits to break out in Utah, California, and even in Canada. The complaints state that Apple was aware of the faulty touchscreens but made no effort to do anything about it.

If you need anything fixed on your iPhone, from a faulty chip to a cracked or shattered screen, My Broken Phone provides leading on-the-spot repairs. We even have micro soldering tools for more extensive repairs related to damaged or faulty motherboards. Contact us today to learn more and get a competitive quote to fix your phone!