COVID-19 Impact - See how My Broken Phone will continue to operate during this crisis.

An important message to our valued customers.

With many jobs transitioning to a work from home environment, smartphones and laptops have become even more essential to the livelihood of people throughout the nation. The closure of many first-party electronics retail and repair centers has further highlighted the need for available phone, tablet, and laptop repair services.

According to the Department of Homeland Security’s guidance as included in Florida Governor Ron DeSantis’s Executive Order 20-91, My Broken Phone is classified as an essential service that may remain operational during this stay-at-home order. I believe that we are not just permitted but obligated to keep our doors open for our local communities in these difficult times.

We are taking every step to ensure the health and safety of our team members, their families, and our customers. So far, we have:

  • Implemented a minimum 6 foot separation policy for all staff and customers in our stores.
  • Added strict capacity restrictions to limit the number of customers in our stores at any one time.
  • Removed all seating from our store lobbies and have instituted a “wait outside” policy to encourage our customers to remain in our stores for the least amount of time possible.
  • Implemented policies ensuring our staff continuously disinfect all surfaces.
  • Put processes in place to disinfect all customer devices before and after a repair service.
  • Instructed any team member that feels sick to remain at home.
  • Placed a moratorium on any price increases for our standard repair services.
  • Created a plan to release a free shipping, fast turnaround mail-in-repair service on our website to assist those who are not local to our stores.

As we all trek forward together through this global pandemic, we at My Broken Phone will continue to do our part to help stop the further spread of COVID-19 cases.

Please keep yourself and your family safe.

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Connor Bronson

President and CEO, My Broken Phone