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Store Policies

Standard Repair Warranty

For 90 days after the date of a repair, we will resolve any problems that were caused during the repair or replace any defective parts installed in the originally repaired device at no cost to the customer. If, for some reason, the device proves irreparable or cannot be repaired by our parts, we will uninstall our part(s) and provide a full refund. Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other than My Broken Phone will void all warranties provided.

iPhone Screen Repair Warranty

iPhone screen repairs are backed by our standard repair warranty for the lifetime of the device rather than the regular 90 days.

Accidental Damage Warranty

Accidental damage caused by a My Broken Phone technician while rendering a service will be covered by this policy as long as the affected parts or functionality were fully testable prior to performing the service. Any damage caused which is repairable will be repaired as quickly as possible at no additional cost to the customer. If damage is caused during a repair which proves irreparable, we will replace the customer’s device with an identical or comparable device within a reasonable amount of time. Customers will not be charged additional fees for a device replacement but will be required to pay in full for the originally agreed upon service. If we are unable to acquire a replacement device within a reasonable amount of time, we will pay the customer the used market value of the original device minus the original repair price.

Device Warranty

We warranty all devices sold against defects for 90 days. Defective devices may be repaired, replaced, or refunded at our discretion. Refunds on defective devices will only be permitted if the device is determined to be unrepairable. Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other than My Broken Phone will void all warranties provided.

Accessory Warranty

Cases and other protection or cosmetic accessories carry no warranty. Charge cables, power banks, and other electronic accessories will be exchanged with an identical replacement product if found to be defective within 14 days of purchase.

Returns

Repair Return Policy

Any defective parts used in a repair are covered under applicable repair warranties. No refunds will be made for repairs except when covered under applicable warranties.

Repair Deposit Return Policy

Repair deposits may be refunded prior to the installation of any ordered parts in store credit only. Any deposits paid for a repair which was not able to be completed successfully will be refunded in the original payment form.

Unlock Return Policy

Unlock services may be refunded only if an unlock attempt was unsuccessful. An unlock in progress cannot be cancelled and may not be refunded except when the service length exceeds 14 days longer than originally estimated.

Device Return Policy

All devices sold come with a 14 day satisfaction guarantee. If, within this time period, a customer is not satisfied with a device they purchased for any reason outside of the applicable warranty, they may return the device for a refund in the form of store credit. Devices found to be defective within 90 days after the initial sale will be repaired under the applicable device warranty. If we are unable to repair the device within a reasonable amount of time, we will provide a full refund in the original form of payment. Any devices returned must be in the same condition as when they were originally sold and be free of any physical or liquid damage.

Accessory Return Policy

All accessory sales are final with the exception of in-warranty exchanges.

Item Abandonment

Device Abandonment

Customer devices left at our store longer than 90 days will be considered abandoned. We will make at least three attempts to contact a customer regarding an abandoned device within this time period. If a customer has not arranged an extended hold time or contact has been unsuccessful, we will claim possession of the device, perform a secure data reset if possible, and use it at our discretion. Any payments made for repair services on an abandoned device will be refunded in the form of store credit as long as we are able to retrieve any installed parts.

Part Abandonment

Parts ordered and on hold for a customer will be held for a maximum of 30 days. We will make at least three attempts to contact a customer to notify them of part arrival within this time. If a customer has not arranged an extended hold time or contact has been unsuccessful, we will return the part to inventory and refund any paid deposits in the form of store credit.

Price Matching

My Broken Phone will match any advertised, non-special pricing from our local competitors for screen repairs on the following Apple devices: Apple iPhone SE (2020), Apple iPhone 11, Apple iPhone XS Max, Apple iPhone XS, Apple iPhone XR, Apple iPhone X, Apple iPhone 8 Plus, Apple iPhone 8, Apple iPhone 7 Plus, Apple iPhone 7, Apple iPhone 6s Plus, Apple iPhone 6s, Apple iPhone 6 Plus, Apple iPhone 6, Apple iPhone SE (2016), Apple iPhone 5s, Apple iPhone 5c, and Apple iPhone 5.

May not be used along with any other offers or sales. Price matching only applies to repairs utilizing My Broken Phone’s High Quality parts and is not available for repairs that include the use of our Premium parts. My Broken Phone reserves the right to verify any prices prior to matching and may refuse to match a price in the event that verification is not possible at the time of service. My Broken Phone will not match a price in any of the following cases: if the price to be matched is for a competitor with no physical brick-and-mortar locations within 15 miles of the current My Broken Phone location where the service is to be performed; if the price to be matched is outside of the competitor’s standard range of pricing for the repair in question such as in the case of a special event, discount, membership program, warranty service, or sale; or if the price to be matched is not verifiable by a My Broken Phone employee through regular means such as a phone call or online verification. My Broken Phone reserves the right to refuse to price match any services for any lawful reason even if not explicitly stated above.